Overview
Voice AI is an advanced call automation system designed for customer service and sales. It integrates Twilio for call handling, Deepgram for transcription, and GPT for intelligent responses. With seamless socket management and a structured knowledge base, it ensures seamless, real-time interactions.
Description
Voice AI automates inbound and outbound calls, enhancing customer service and sales processes. It leverages Twilio for telephony integration, Deepgram for accurate speech-to-text conversion, and GPT for AI-driven conversations. By manually managing sockets, the system ensures low-latency communication and real-time responsiveness. The built-in knowledge base improves contextual understanding, enabling more relevant and personalized responses. This solution helps businesses scale customer interactions efficiently, reducing costs while maintaining high engagement quality.
Example Use Cases:
- Real estate sales cold calling agent
- Customer support of a Pizza delivery business using inbound calls
- Can be integrated as a direct web call without telephony
Features
AI Assistant for outboard calls
AI Assistant for inbound calls
Different support for transcriber and speech models
- RAG for business’s knowledge base
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